StyleDoon Refund & Returns Policy
Last updated: September 2026
At StyleDoon, we want you to be happy with your purchase. We carefully inspect products before dispatch, but if you receive an item that is damaged, defective, incorrect, or substantially different from what was ordered, please contact us and we will assist you.
1. Return & Exchange Eligibility
Returns or exchanges may be accepted in the following situations:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is substantially different from the product description or images provided on our website.
- The wrong size was delivered due to an error on our part.
- A size exchange is specifically offered for that product and the requested size is available.
Any return or exchange is subject to verification and the conditions below.
2. Return Period
Please contact us within 7 days of receiving your order if you wish to request a return or exchange.
Requests submitted after this period may not be accepted, except where applicable law provides otherwise.
3. Items Must Be Unused
To be eligible for a return or exchange, the item must:
- Be unused and unworn.
- Not have been washed, altered, repaired, or damaged after delivery.
- Have all original tags and labels attached.
- Be returned with the original packaging, where applicable.
- Be in the same condition in which it was received.
We may reject a return if the product shows signs of use, washing, damage, alteration, or removal of tags.
4. Change-of-Mind Returns
For orders in India, StyleDoon does not generally accept returns solely because a customer has changed their mind, selected the wrong size, or no longer wants the product, unless a particular product listing specifically states that such a return or exchange is available.
This restriction does not affect any mandatory consumer rights that may apply under applicable law.
5. Size Exchanges
Where a size exchange is offered:
- The request must be made within the applicable return/exchange period.
- The product must be unused, unworn, unwashed, and have its original tags attached.
- Exchange is subject to availability of the requested size.
- If the requested size is unavailable, we may offer an alternative solution where applicable.
Please check the size chart carefully before placing your order.
6. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
For damaged or incorrect deliveries, we may ask you to provide:
- Your order number.
- Photographs of the product.
- Photographs of the packaging and shipping label.
- A short description of the issue.
Please retain the product and its packaging until we have completed our review.
Where the issue is confirmed to be attributable to StyleDoon, we may provide a replacement, exchange, or refund, as applicable.
7. Products That Cannot Be Returned
Unless required by applicable law, we do not accept returns for products that:
- Have been worn or used.
- Have been washed.
- Have been altered or damaged after delivery.
- Are missing original tags or packaging where required.
- Are returned outside the applicable return period.
- Are returned for reasons not covered by our return policy.
Product-specific exclusions, if any, will be clearly mentioned on the relevant product page.
8. How to Request a Return or Exchange
To request a return or exchange, please contact StyleDoon with:
Order Number:
Customer Name:
Product Name:
Reason for Return/Exchange:
Photographs/Videos, if applicable:
Our team will review the request and provide further instructions if the return or exchange is approved.
Please do not send any product to a manufacturer or any address without receiving return instructions from StyleDoon.
9. Return Shipping
If the return is required because StyleDoon sent the wrong product or the product was confirmed to be damaged or defective, StyleDoon will provide appropriate return instructions and may arrange or reimburse the applicable return shipping, subject to verification.
For any return or exchange that is permitted for reasons other than an error or defect attributable to StyleDoon, the customer may be responsible for applicable return shipping costs.
International customers may also be responsible for applicable customs, duties, taxes, or other charges where permitted by law.
10. Refunds
Once an approved returned product is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method, subject to the payment gateway and banking/financial institution processing times.
The time required for the refund to appear in your account may vary depending on your payment provider or bank.
Where applicable, refunds will be made in accordance with applicable law.
11. Sale and Discounted Products
Sale or discounted products are subject to the same quality and product-accuracy protections described in this policy.
A sale or discounted price does not remove any mandatory consumer rights that apply under applicable law.
Any additional product-specific return restrictions will be clearly stated on the relevant product page before purchase.
12. International Orders
International orders are subject to the laws and consumer protections applicable to the relevant transaction and destination country.
Customers outside India may have additional mandatory rights under their local laws. Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
For example, certain jurisdictions may provide statutory cancellation, withdrawal, refund, replacement, or guarantee rights.
13. Refunds for Undelivered or Lost Orders
If an order is not delivered or is confirmed as lost in transit, StyleDoon will work with the applicable shipping provider to resolve the issue.
Depending on the circumstances, we may arrange a replacement or refund, subject to the applicable shipping terms and consumer laws.
14. Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will try to accommodate cancellation requests where the order has not yet entered processing or dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.
15. Important Notice
This policy describes StyleDoon’s general commercial return and refund practices.
Nothing in this policy limits, excludes, or overrides any consumer rights that are mandatory under applicable law.
If applicable law provides a customer with a greater right than stated in this policy, the applicable legal right will prevail.
16. Contact Us
If you have any questions regarding refunds, returns, exchanges, or your order, please contact StyleDoon through our Contact Us page.
Please include your order number when contacting us so that we can assist you more quickly.