Last updated: September 2026

At StyleDoon, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how StyleDoon may collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Contact Information

This may include:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, state, country, and postal/ZIP code

Order Information

When you place an order, we may collect information relating to:

  • Products purchased
  • Order number
  • Order amount
  • Shipping and delivery information
  • Return or exchange information
  • Customer communications relating to the order

Account Information

If you create a StyleDoon customer account, we may collect information required to create and maintain your account.

Where mobile OTP login is available, your mobile number and OTP verification information may be used to authenticate your account.

Payment Information

Payments may be processed through third-party payment service providers.

StyleDoon does not need to directly store your complete card number, CVV, UPI PIN, banking password, or other sensitive payment credentials when those details are processed by the applicable payment service provider.

Payment information may be processed by our payment gateway and related service providers according to their own privacy policies and security practices.

Device and Website Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Approximate usage information
  • Date and time of visits
  • Cookies and similar technologies

2. How We Use Your Information

We may use collected information for purposes including:

  • Processing and fulfilling orders.
  • Confirming payments.
  • Arranging shipping and delivery.
  • Providing order tracking information.
  • Processing returns, exchanges, cancellations, and refunds.
  • Creating and managing customer accounts.
  • Providing customer support.
  • Verifying customer identity where required.
  • Sending transactional communications.
  • Sending order-related SMS, WhatsApp messages, emails, or other notifications.
  • Improving our website, products, services, and customer experience.
  • Preventing fraud, misuse, unauthorized transactions, and security threats.
  • Complying with applicable laws and legal obligations.
  • Sending promotional communications where you have provided the required consent.

3. Mobile Number and OTP

If StyleDoon provides mobile-number login or registration, we may use your mobile number to:

  • Register your customer account.
  • Send OTPs for verification and login.
  • Authenticate your account.
  • Retrieve your saved customer information.
  • Communicate with you about orders and account activity.

An OTP is used for authentication and should not be shared with anyone.

4. WhatsApp, SMS and Promotional Communications

We may use your mobile number or email address to send transactional communications relating to your orders, payments, delivery, returns, exchanges, or account.

Where required, promotional communications such as offers, new-arrival notifications, discounts, or marketing messages will be sent only where the appropriate consent or other lawful basis is available.

You may opt out of promotional communications at any time using the available unsubscribe or opt-out mechanism.

Opting out of promotional communications will not necessarily stop essential transactional messages relating to an existing order or account.

5. Cookies and Similar Technologies

StyleDoon may use cookies and similar technologies to:

  • Keep the shopping cart functioning.
  • Remember relevant preferences.
  • Maintain customer sessions.
  • Improve website functionality.
  • Understand website usage.
  • Improve website performance and user experience.
  • Support security and fraud prevention.

You may be able to control or disable certain cookies through your browser settings. Some website functions may not work correctly if essential cookies are disabled.

6. Payment Service Providers

We use third-party payment service providers to process payments.

These providers may process payment-related information required to complete transactions securely.

Payment providers may include Razorpay or other payment services that StyleDoon may use in the future.

Your payment information may be subject to the privacy policies and terms of the applicable payment provider.

7. Shipping and Delivery Partners

To fulfil your order, we may share necessary information with courier, logistics, shipping, and delivery service providers.

This information may include:

  • Customer name
  • Mobile number
  • Shipping address
  • Postal/ZIP code
  • Order information
  • Tracking information

We share only information reasonably required to provide the relevant delivery or logistics service.

8. Service Providers and Third Parties

We may use trusted third-party service providers to operate and improve our business, including providers for:

  • Website hosting.
  • Payment processing.
  • Shipping and logistics.
  • Customer communication.
  • Email and SMS delivery.
  • WhatsApp communication.
  • Website security.
  • Analytics and performance monitoring.
  • Technical support.

Such providers may process personal information only as necessary to provide their services to us, subject to applicable contractual, legal, and security requirements.

9. International Customers

StyleDoon may accept orders from customers located outside India and may ship products to eligible international destinations.

When you place an international order, your information may be processed in India and/or by service providers involved in payment processing, shipping, logistics, customs clearance, fraud prevention, or other services necessary to fulfil the order.

International customers may also be subject to privacy and data-protection rights under applicable laws in their jurisdiction.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders.
  • Providing customer support.
  • Maintaining transaction and business records.
  • Handling returns, refunds, and disputes.
  • Preventing fraud and misuse.
  • Complying with legal, accounting, tax, and regulatory obligations.

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include the ability to:

  • Request information about personal data we process.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a complaint regarding the handling of your personal information.

Requests may be subject to reasonable verification to protect against unauthorized access to personal information.

13. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

15. Fraud Prevention and Legal Compliance

We may use and disclose information where reasonably necessary to:

  • Detect or prevent fraud.
  • Investigate unauthorized transactions.
  • Protect our customers, website, and business.
  • Enforce our Terms & Conditions.
  • Respond to lawful requests from authorities.
  • Comply with applicable laws, regulations, court orders, or legal processes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

When we make changes, we will update the “Last updated” date shown at the beginning of this policy.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or how StyleDoon handles your data, please contact us through our Contact Us page.

If you wish to request correction, deletion, withdrawal of consent, or other privacy-related assistance, please include sufficient information for us to identify and respond to your request.